Privacy Policy

Business Information

• Business Name: TownTable
• Legal Owner: Abhijeet Mishra
• Business Type: Individual Business
• Country: India

1. Information We Collect

1.1 Personal Information

• Full name
• Email address
• Phone number
• Profile information (e.g., hostel details)
• User ID (linked with authentication system)

1.2 Order & Transaction Data

• Order details (items, amount, timestamps)
• Payment status (paid/unpaid)
• Order history
• Ratings and reviews

Note: TownTable does not store sensitive financial information like UPI PINs or bank passwords.

1.3 Device & Usage Data

• Device type and OS
• App usage data (screens visited, interactions)
• Log data for debugging and performance

2. How We Use Your Data

• Process and manage orders
• Enable communication between users and merchants
• Provide real-time order updates
• Improve app performance and user experience
• Detect and prevent fraud or misuse

3. Data Sharing

3.1 With Merchants

Your order details are shared with merchants to fulfill your order. This may include your name, order items, and delivery details.

3.2 With Service Providers

We use third-party services such as Supabase (authentication, database, real-time updates) and Sanity (content management). These providers process data on our behalf under secure conditions.

3.3 Legal Requirements

We may disclose data if required by law, regulation, or legal process.

4. Data Storage & Security

• Data is stored using trusted infrastructure providers
• We implement reasonable safeguards to protect your data
• No system is completely secure, and absolute security cannot be guaranteed

5. Data Retention

• Data is retained while your account is active
• Order history may be retained for legal and operational purposes
• You may request deletion of your account

6. Payments & Financial Data

Payments are processed through third-party payment providers (such as UPI apps or payment gateways). TownTable does not collect, store, or process sensitive financial information such as UPI PINs, card details, or banking credentials.

All payment transactions occur on secure third-party platforms.

7. User Rights

• Access your data
• Update or correct your profile
• Request account deletion

Upon deletion, your personal data will be removed except where retention is required for legal or operational purposes.

8. Cookies & Tracking

TownTable may use minimal tracking technologies for analytics and performance. We do not use intrusive tracking for advertising purposes.

9. Children's Privacy

The Platform is not intended for users under 18. We do not knowingly collect data from minors.

10. Third-Party Links

The Platform may redirect users to external apps (such as UPI apps). We are not responsible for the privacy practices of those platforms.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of updates.

12. Contact Us

Email: towntable.app@gmail.com

13. Platform Role Disclaimer

• TownTable acts as a technology platform connecting users with independent merchants
• We are not responsible for quality, safety, or hygiene of services
• We are not responsible for delays or order issues caused by merchants
• Disputes must be resolved directly with the respective merchant